Bookdence Privacy Policy
Understand how Bookdence collects, uses, stores, and protects personal information connected to hotel search, reservations, support, and saved preferences.
Legal
Last updated: October 3, 2026
This Privacy Policy explains how Bookdence collects, uses, stores, and protects information when you browse our website, search for hotels, create bookings, use your wallet, contact support, or interact with saved preferences such as wishlists.
1. Information We Collect
Bookdence collects information you provide directly when you search for stays, submit booking details, contact support, or save hotels to your wishlist. This can include your name, email address, phone number, booking details, payment-related selections, and guest information entered during checkout.
2. How We Use Your Information
We use your information to provide hotel search and booking services, manage reservations, respond to support requests, improve product performance, personalize the booking experience, and maintain platform security and fraud prevention controls.
3. Booking and Transaction Data
When you place a booking, Bookdence processes reservation details such as hotel selection, travel dates, guest counts, room counts, and pricing. Transactional records are used to generate booking confirmations, support changes or cancellations, and comply with legal and accounting obligations.
4. Wallet Balance and Taxes
Amounts credited to your Bookdence Wallet, including refunds for eligible cancellations, are credited net of Goods and Services Tax (GST) and any other taxes or statutory charges applicable under Indian law. The balance shown in your wallet therefore reflects the amount available after these deductions, and taxes once deducted are not credited back to the wallet. Bookdence keeps records of wallet credits, debits and applicable tax deductions to meet its accounting and tax compliance obligations.
6. Wishlist and Preference Data
Bookdence stores certain preference data, such as wishlisted properties, to improve your browsing experience. Some of this information may be stored locally in your browser to preserve state between sessions.
7. How We Share Information
We share information only as needed to operate the platform, fulfill reservations, support payment or booking workflows, comply with legal obligations, or protect Bookdence, our users, and our partners from misuse or fraud.
8. Data Retention
Bookdence retains personal data only for as long as necessary to provide services, maintain reservation records, resolve disputes, enforce agreements, and comply with legal requirements.
9. Security
We maintain reasonable administrative, technical, and organizational safeguards designed to protect the confidentiality and integrity of personal information submitted through the platform.
10. Your Choices
You may contact Bookdence to request updates to your support details, ask questions about your data, or request removal where applicable. You can also manage certain locally stored preferences in your browser settings.
11. Contact for Privacy Questions
If you have questions about this Privacy Policy or Bookdence data practices, contact us at support@bookdence.com or call +91 1234567890.